Who We Are
OBDTune provides automotive diagnostic, programming, tuning, emulator, and related support services for Mercedes diesel vehicles and other supported vehicles.
Email: orders@obdtune.com
Business address: Konwaliowa 9, 87-800 Wloclawek, Poland
Phone: +1 (646) 285-8841
WhatsApp: +1 (646) 285-8841
For privacy-related questions, you can contact us at: orders@obdtune.com.
Contact Information
Address:
KONWALIOWA 9, 87-800 Włocławek,
district Włocławek, commune Włocławek, province KUJAWSKO-POMORSKIE,
Poland
Email: orders@obdtune.com
Phone: +1 (646) 285 8841
Personal Information We Collect
We may collect the following categories of personal information, depending on how you interact with us.
2.1. Contact Information
We may collect:
- first and last name;
- email address;
- phone number;
- WhatsApp, Telegram, Messenger, or other messaging contact details;
- billing and shipping address;
- country, state, province, city, and ZIP/postal code.
2.2. Order and Transaction Information
When you place an order or request a service, we may collect:
- product or service ordered;
- order number;
- payment status;
- billing and shipping details;
- delivery method and tracking information;
- customer support history related to the order;
- refund, warranty, or replacement request history.
We do not store full credit card numbers on our website. Payments are processed by third-party payment providers, such as PayPal, card processors, banks, or other payment platforms available at checkout.
2.3. Vehicle and Technical Information
To check compatibility, provide support, complete programming, troubleshoot installation issues, or verify service results, we may collect:
- VIN;
- vehicle make, model, year, engine type, and market version;
- mileage;
- vehicle registration state or country, when relevant to compatibility or support;
- fault codes, dashboard warnings, diagnostic reports, readiness monitor status, and related technical data;
- ECU, SCR, DEF/AdBlue, DPF, EGR, EKAS, NOx sensor, or other system information;
- OBD module LOGFILE data;
- photos or videos of the vehicle, dashboard, radio screen, OBD module, emulator installation, fuse box, control units, wiring, diagnostic screens, or warning messages;
- installation progress information and support notes.
Please do not send us unnecessary personal information in photos, videos, or documents.
2.4. Communications With Us
When you contact us by email, website forms, WhatsApp, Telegram, Messenger, social media, phone, or other channels, we may collect and store:
- the content of your messages;
- attachments, photos, videos, files, and screenshots you send;
- support notes and internal comments;
- records of recommendations we provided;
- information needed to resolve your request.
2.5. Website Usage and Device Information
When you visit our website, we may automatically collect:
- IP address;
- browser type and version;
- device type;
- operating system;
- approximate location based on IP address;
- pages viewed;
- referring website;
- time and date of visits;
- interactions with pages, buttons, forms, and links;
- cookies, pixels, tags, and similar tracking technologies.
How We Use Personal Information
We use personal information for the following purposes:
- to provide our website and services;
- to process orders and payments;
- to ship products and provide tracking information;
- to check vehicle compatibility;
- to provide installation instructions and technical support;
- to troubleshoot problems and analyze LOGFILE data, photos, videos, fault codes, and diagnostic information;
- to respond to customer questions;
- to process refunds, warranty requests, replacements, and service claims;
- to prevent fraud, abuse, unauthorized transactions, and misuse of our services;
- to maintain business records;
- to improve our website, products, instructions, and support process;
- to send service-related messages, order updates, and support instructions;
- to send marketing messages only where permitted by law or where you have opted in;
- to comply with legal, tax, accounting, customs, regulatory, and law-enforcement obligations;
- to protect our rights, property, customers, business, and legal interests.
Legal Bases for Processing Personal Information
Where GDPR or similar laws apply, we process personal information based on one or more of the following legal bases.
4.1. Performance of a Contract
We process personal information when it is necessary to provide products, services, support, order processing, delivery, warranty handling, refunds, or other services requested by you.
4.2. Legitimate Interests
We may process personal information for our legitimate business interests, including customer support, fraud prevention, service improvement, troubleshooting, recordkeeping, website security, and protection of our legal rights.
4.3. Legal Obligations
We may process personal information when required to comply with tax, accounting, customs, consumer protection, regulatory, or other legal obligations.
4.4. Consent
We may process personal information based on your consent, including certain cookies, analytics tools, marketing communications, or optional data you choose to provide. You may withdraw consent where applicable.
Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies to:
- operate the website;
- remember preferences;
- analyze website traffic and performance;
- understand how visitors use our website;
- measure advertising performance;
- improve user experience;
- prevent fraud and protect website security.
You may control cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
If required by law, we will request your consent before using non-essential cookies.
Analytics and Advertising Tools
We may use third-party analytics and advertising tools, including Google Analytics 4, Google Ads, Meta Pixel, or similar services.
These tools may collect information about your website activity, device, browser, approximate location, traffic source, and interactions with our website.
Google Analytics helps us understand how visitors use our website. Google may process analytics data on our behalf according to its own terms and privacy practices.
You can manage or opt out of certain tracking technologies through:
- your browser settings;
- cookie consent settings on our website, where available;
- Google’s available opt-out tools;
- advertising preference settings provided by Google, Meta, or other platforms.
Payment Processing
Payments are processed by third-party payment providers. We do not store full payment card numbers on our website.
Payment providers may collect and process information such as:
- name;
- billing address;
- email address;
- payment method details;
- transaction amount;
- fraud prevention information;
- device and transaction data.
Payment providers process your information according to their own privacy policies and legal obligations.
Shipping and Delivery
To deliver products, we may share shipping information with carriers, logistics providers, customs brokers, fulfillment services, and postal or courier companies.
Shipping information may include:
- recipient name;
- shipping address;
- phone number;
- email address;
- order details needed for delivery;
- customs declaration information where required.
International shipments may require disclosure of information to customs authorities, government agencies, carriers, or logistics partners.
Technical Support Files, Photos, Videos, and LOGFILE Data
When you send us diagnostic files, LOGFILE data, photos, videos, screenshots, or other technical materials, we use them only for purposes related to compatibility checks, installation support, troubleshooting, service verification, warranty review, refund review, product improvement, and fraud prevention.
These materials may contain personal information or vehicle-related information. Please avoid sending unrelated personal information.
We may retain support materials as part of your order history, service records, warranty records, or internal technical records.
Sharing Personal Information
We may share personal information with:
- payment processors;
- shipping carriers and logistics providers;
- customs brokers and customs authorities;
- website hosting providers;
- email and communication providers;
- analytics and advertising platforms;
- customer support tools;
- IT, security, and fraud prevention providers;
- professional advisors, including lawyers, accountants, tax advisors, and compliance consultants;
- government authorities, courts, regulators, or law-enforcement agencies where required by law;
- business successors in connection with a merger, sale, acquisition, restructuring, or transfer of business assets.
We do not sell your personal information.
International Data Transfers
We may process and store personal information in countries outside your country of residence, including the United States, European Union, and other countries where our service providers operate.
When required by applicable law, we use appropriate safeguards for international transfers of personal information, such as contractual protections, technical safeguards, or other legally recognized transfer mechanisms.
Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may vary depending on the type of information:
- order, payment, tax, accounting, and invoice records may be kept as required by applicable tax and accounting laws;
- customer support records may be kept to provide ongoing service, warranty support, fraud prevention, and dispute handling;
- technical files, LOGFILE data, photos, videos, and diagnostic materials may be kept as part of service, support, warranty, or product improvement records;
- marketing data is kept until you unsubscribe, withdraw consent, or the data is no longer needed;
- website analytics data is kept according to the settings of the analytics provider and our business needs.
Security
We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.
However, no website, online service, email system, or internet transmission is completely secure. You should avoid sending sensitive information through unsecured channels.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- request access to personal information we hold about you;
- request correction of inaccurate information;
- request deletion of personal information;
- request restriction of processing;
- object to certain processing;
- request portability of your data;
- withdraw consent where processing is based on consent;
- opt out of marketing communications;
- opt out of certain analytics or advertising activities where applicable;
- lodge a complaint with a data protection authority.
To exercise your rights, contact us at: orders@obdtune.com.
We may need to verify your identity before processing certain requests.
Marketing Communications
If you subscribe to marketing emails or otherwise agree to receive marketing communications, we may send you product updates, offers, or service information.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.
We may still send non-marketing messages related to your order, service, warranty, refund, support request, or legal notices.
Children’s Privacy
Our website and services are not intended for children under 16 years old.
We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can delete it where required.
Third-Party Websites and Services
Our website may contain links to third-party websites, payment providers, social media platforms, shipping services, video platforms, or other services.
We are not responsible for the privacy practices, policies, or content of third-party websites or services. You should review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we update it, we will change the “Latest updated” date at the top of this page. If changes are material, we may provide additional notice where required by law.
Your continued use of our website after an updated Privacy Policy is posted means you acknowledge the updated version.
Contact Us
For questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, contact us at:
Email: orders@obdtune.com
Business address: Konwaliowa 9, 87-800 Wloclawek, Poland
Phone: +1 (646) 285-8841
WhatsApp: +1 (646) 285-8841
